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Saturday 11 January 2014

Hotel Employee Motivation

The ultimate goal for hotel managers is to increase profit and help a company accomplish a variety of strategic goals. In order to increase profit, motivating their employees can be one of the most effective ways (Simons, 1995) because motivating employees is one of the best logical methods in providing exceptional customer service (Baker, 2002). Therefore, management frequently inquires how they can improve their company’s services with a better quality based on their employee’s work performance. (Choi and Dickson, 2009). The hotel industry has made every effort on hotel employee motivation and satisfaction because of high employee turnover from its low pay and irregular working hours (Chiang and Jang, 2008). There are both positive and negative news for this answer. The negative portion of this procedure is that the motivation tactics for the employees are constructed by focusing on how they can get what they want. Positively, on the other hand based on this tactic, managers who easily recognize their employee’s work behaviors are able to give the type of work environment they wish for in order for their employees to excel in providing a high quality service. (Engellandt and Riphahn, 2005). 


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