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Tuesday, 4 February 2014

Operations Management

The student will select the two techniques from the following list (note that data-driven decision-making aka data analytics is a mandatory selection):
•Data-driven decision-making aka data analytics (mandatory selection)
•Decision support systems
•Outsourcing to include offshoring
•Sustainable supply chain management

The student will submit a report in pdf format which integrates their analysis and the application to their organization and/or to Acme Mexico City. Critical thinking, information literacy, problem-solving, systems thinking, and technology fluency are required.


Within your report, on the first two techniques, address the following:

Describe the purpose of each technique chosen

How does or should this help operations?

What are the limitations of the technique?

What are the costs involved? What training is needed to use the technique? What else is needed?

In your own organization or at Acme Mexico City, what is the problem, opportunity, or challenge to be addressed?

How will each technique help your own organization's or Acme Mexico City's operations? Why?

•What would be the areas which present challenges in the approach (e.g., cost, training, culture, technology, management commitment, etc.)

{About 3 to 5 pages for the discussion of each OM technique, double spacing, 12 point font, one inch margins.}

Using Linear Programming to recommend a low-cost customer service employee daily assignment schedule

To the extent permitted by local law, each Acme Home Improvements store, including Acme Mexico City, is open from 7 am - 11 pm every day.

Acme Mexico City advance planners in North Carolina have provided the following table, which identifies the minimum number of customer service employees estimated to be needed on the floor of the store each hour of a typical work day:

Customer Service Employees

Time Period

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